Unfortunately, we can no longer amend the items of an order once it is placed in our system so we recommend making sure that the details of all of your items are correct such as style and size before placing your order.

However, please still send an email to support@move.one as soon as possible and if your order has not yet been fulfilled, our support team will do their best to find a solution for you.

Kindly note that our team is very quick at processing orders to ensure they are delivered to you just as quickly so we cannot guarantee that any changes will be applied to your order.

If you need to cancel your order, please send an email to support@move.one as soon as possible and if your order has not yet been fulfilled, our support team will automatically cancel and initiate a refund for your order. Refunds will take 3-5 business days to process.

Please contact our Customer Service Team support@move.one if you have any issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Please provide photos of any product/order issues along with the packing slip.

Our Customer Service team is available M-F 8am-5pm US Eastern Time, excluding US federal holidays. We do our best to respond to all customers within 24 hours.

Emails are answered in the order they are received; please do not send multiple emails as this will place you at the end of the queue.

Yes, we will announce our current promotions on our website, socials, and email blasts! Make sure you add the promotional items to your cart and enter the discount code before checking out when applicable.

Our promotions and discount codes do not stack. Only 1 discount code or 1 promotion can be used per order.

Current promotions and discounts apply to new orders only and cannot be honored on previous orders.

Due to the high volume of orders we receive, we cannot change, remove, or modify promotions or discounts on orders after they have been placed.

Discount codes can be copied into the respective box upon checkout and it will automatically calculate your new total when you click the “Apply” button.

Kindly note that only one discount code may be used per order and may be case-sensitive. Discount codes also cannot be used on sale items and during sitewide sales or stacked on top of current promotions.

Unfortunately, we cannot retroactively apply discounts to orders that have already been placed in our system. However, you can still use your discount code on your next order!

We offer Free Standard Shipping for US orders that reach $50 USD after discounts!

Yes, we ship worldwide with FedEx or UPS! We ship all orders out from Atlanta, GA (USA) and your shipping options will vary based on your location and available delivery facilities.

Shipping costs will vary based on your location and available couriers. You can check the estimated total cost, including duties and taxes for international orders, upon inputting your shipping address at checkout. Please note that required duties and taxes can change at any time and further fees may be required for delivery depending on updated policy changes for your country.

You can see the estimating shipping times for your shipping address at the checkout page. There may be circumstances beyond the control of Move that may cause delays to your delivery date. Shipping carriers may experience unexpected delays and shipping estimates provided during checkout are estimates.

Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: carrier delays, customs, natural occurrences, air/ground transportation strikes/delays, or transfers from UPS/DHL/FedEx/USPS to international mail carriers. Customers with non-contiguous US addresses (APO/FPO/Guam/Hawaii) may take longer to deliver. We can only ship to P.O. Boxes with USPS (please select Free Shipping at checkout). We do not take any responsibility for delivery made by freight forwarders.

We offer FedEx 2 Day shipping for domestic orders. FedEx 2 Day estimates delivery by 2 business days. Please allow for 1 additional day for your order to be packed by our fulfillment team.

Please allow 1 business day for your order to process. Orders will be processed during our fulfillment center's normal hours of operation M-F 8am-4pm US Eastern Time excluding US federal holidays. Orders placed outside of these hours will begin processing the next business day.

Once your order is fulfilled, you will receive an email with the tracking number for your order. Please allow 24 hours after you receive your tracking number for the status to update.

Unfortunately, we can no longer amend details of an order once it is placed in our system so we recommend making sure that all of your details are correct and complete before placing your order.

However, please still send an email to support@move.one as soon as possible and if your order has not yet been fulfilled, our support team will do their best to find a solution for you.

Kindly note that our team is very quick at processing orders to ensure they are delivered to you just as quickly so we cannot guarantee that any changes will be applied to your order.

Customers are responsible for any customs duties or taxes required by the destination country. If these fees aren’t paid at checkout, they may be collected by the courier upon delivery. Please note that Move does not refund customs fees. In some cases, customs charges may be included at checkout, but additional fees may still be required upon delivery depending on local regulations.

Because customs policies differ by country, we recommend reaching out to your local customs office if you have any questions or concerns.

If customs duties and taxes are not paid in full, the package will be returned to us. In this case, we’ll issue a refund for your order minus the original and return shipping costs, as well as any customs fees incurred.

If your tracking information says that your order was delivered but you have not received it, please check with your family, roommates, or neighbors in case they might have received it on your behalf or by mistake. If in an apartment or office building, you may also check if your order was left with the reception desk or office.

If you are still unable to find your order, we would recommend reaching out to the courier to report the issue.

If you have any further issues with finding your order, please send an email to support@move.one so our support team can assist you.

Kindly note that Move is not responsible for lost or stolen orders that have been confirmed as delivered by the courier. We do our best to ensure that your orders are shipped and delivered properly, however, there may be circumstances with the courier that affect your order’s delivery and these are out of our control.

We recommend purchasing Route Package Protection during checkout to protect your order from instances of stolen/lost/damaged packages. Once you file a claim with Route, you will be able to opt for a free reship or a refund for your stolen/lost/damaged package.

All shipping fees are non-refundable. This includes the original shipping fees as well as shipping fees for returned, refused, missing, or stolen shipments as these have already been paid to the courier.

Kindly note that Move is not responsible for the customs duties collected from you by the courier and the shipping fees for returns to our warehouse if returning for a refund to your original mode of payment.

Move ships internationally with shipping costs determined by weight and destination, however, your order may incur additional duties, fees and import taxes upon delivery. This charge is determined by your local customs authority and payment of these fees is obligatory if you wish to obtain your shipment.

Customers are responsible for any customs duties or taxes required by the destination country. If these fees aren’t paid at checkout, they may be collected by the courier upon delivery. Please note that Move does not refund customs fees. In some cases, customs charges may be included at checkout, but additional fees may still be required via the courier for delivery depending on local regulations.

If an international order delivery is refused or unable to be delivered to your address, we will not be able to refund you the customs duties, taxes, and fees neither the cost of shipping and the cost of return shipping as funds have already been paid to the courier.

Customs and duties fees are determined by government authorities and are non-refundable once the package leaves the United States. Move is not responsible for these charges.

Move offers free 30 day returns (from the order date) for US orders.

You can find our complete Returns & Exchanges Policy here: https://move.one/policies/refund-policy

Move does not offer exchanges at this time.

You can find our complete Returns & Exchanges Policy here: https://move.one/policies/refund-policy

Our warehouse team takes steps to ensure this does not happen, however, if you find that you received incorrect or incomplete items, please send an email to support@move.one as soon as possible with photos of the item(s) you received and the packing slip so our support team can resolve this for you.

All of our products are inspected upon receipt from our supplier and before shipment for an order, however, if you find that you received a defective or damaged item, please send an email to support@move.one as soon as possible with photos showing the defect or damage so our support team can evaluate the issue and resolve this for you.

Kindly note that Move is not responsible for normal wear and tear.

We recommend ordering the size you usually wear in your sneakers. Our insoles run full-sized so our full and half size are the exact same.

Please reach out to support@move.one for additional sizing help.

Currently, our insoles are not specifically designed for low-profile cleated shoes like soccer or track shoes.

No, our insoles do not work with any shoes that have drop in midsole systems like Kobe 7-9 or the Nike GT Cut.

Yes, our insoles are compatible with most work boots as long as you’re able to remove the stock insole and replace it with ours.

Please reach out to support@move.one for more information on when your item will restock!

It really depends on the frequency of use, but we recommend replacing our insoles with a new pair at around 6 months. Friction, sweat, and continued mileage will all attribute to wear and tear.

It may be time to swap out your insoles for a fresh pair if you notice that your insoles no longer feel as good as when you first got them. You may also be due for a new pair if you see a fading or wear of the top cloth.

Don't leave your insoles in a hot car. This will help your insoles last up to 6 months.

Yes, we are available in Dick's Sporting Goods locations! We are building a store locator map and will have it live soon!

After intense play, we do recommend you remove your insoles for a short period of time to air out.

Move insoles can be cleaned gently with a wet towel and soap. We do not recommend putting our insoles in the wash. We have an odor control top cloth so aggressive cleaning should not be necessary.

Our insoles have a proprietary heel and arch shape based on 120k foot scans. They are not custom orthotics. However, if you would like to be fitted for a custom orthotic, you can reach out to our podiatry partner here: https://www.footcarexpress.com/

It’s really a matter of personal preference, but we've found that many with true flat feet find the pros too be too aggressive for their arch. The Game Days are the safer bet if you're after a performance insole. For everyday comfort, the All Days will also work very well.

The Game Day series are our performance insole line. Both Game Day and Game Day Pro have the same podiatry driven proprietary heel and arch shape based on 120k foot scans. The shell/base on the Pro is less flexible/compliant, but has more stability and responsiveness. Game day is a much better support experience than the stock sock liner, but just not as much of an under foot jump as the Pro.

I would suggest checking out the review from Weartesters for more details: https://youtu.be/yybjYik-OdE

We do not recommend heat molding or insoles. Our insoles will adapt to your feet overtime.

Our insoles aren’t plantar fasciitis specific insoles. However, they have a proprietary heel and arch shape based on 120k foot scans from the top podiatry firm in pro sports (Footcare Express located in Miami, FL). They are designed to place your feet in the ideal position, which should help prevent things like plantar fasciitis.

When locking in your Move insoles you are going to want to remove your shoes' original insoles first before inserting your Move insoles. This will ensure that your Move insoles have the best fit and can give you the most support.

Our Baseline is our thinnest insole at 5mm. Our Game Days are about 6mm and our All Days are about 7mm in thickness.

While our insoles are rooted in basketball, our Game Day series are great for all movement. We have had great feedback from runners, tennis players, pickleball players, football players, and those who wear them to the gym! As long as the stock insole of the sneaker or work boot can be removed and replaced with ours, most shoes will be compatible.

Our insoles are standard width. Our insoles are not specifically designed for wide feet so they may not provide the necessary support and comfort for individuals with wider feet.

We do not recommend cutting the insoles. While it is possible, the material isn't easy to cut, and most people don't have the right tools or the safest method to do so.

Additionally, cutting your insoles will void any possibility of returning them for a full refund, even if the order is still within the 30-day return window.

Our insoles are not HSA/FSA eligible at this time, but this is something we are actively working on. Once we become HSA/FSA eligible, we'll be sure to make an announcement in our email blasts and on our social media channels.

Yes, our Baselines!